Waterman Canyon Post Acute Reviews

See what our patients and their families have to say

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As you browse feedback about Waterman Canyon Post Acute, you’ll gain helpful insight into the care we provide. Residents and their families offer thoughtful perspectives on their experiences, giving you a clearer picture of what to expect. With advanced amenities and a dedicated team, we’re committed to supporting your recovery and well-being. Take a moment to read the reviews—or share your own story with us.

All Reviews

3.3

125 reviews

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Profile photo of Eva Carbajal
Eva Carbajal on Google
24 days ago

Didn’t like this place at all I went to visit a patient there and the poor guy next to my friend was crying of pain and this lady nurse told him you don’t have to cry in bad way I told my friend to change and his looking for another place

Business response 22 days ago

We appreciate your feedback, Eva. If you would like to discuss your experience further, don’t hesitate to reach out to us at (909) 882-1215 or . We would love the opportunity to resolve any issues.
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Luis Avila on Google
24 days ago

I was a patient there couldn’t even last a day because they do treat patients really bad they use to scream at me I couldn’t even get up to go to the restroom and well I told them I had done the restroom in the diaper I had on they left me like more than seven hrs dirty if I could’ve put zero stars, I would and when I got there, a patient fell the one that was next to me and they left them there like 30 to 40 minutes in the floor

Business response 22 days ago

We appreciate your feedback, Luis. If you would like to discuss your experience further, don’t hesitate to reach out to us at (909) 882-1215 or . We would love the opportunity to resolve any issues.
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Vanessa on Google
24 days ago

The wost place ever they dont take care of their patients really bad experience there that’s why they say don’t judge a book by his cover. It might look nice but it’s the worst place ever.0 stars they act like they’re not getting paid for what they’re doing

Business response 22 days ago

We apologize for your experience, Vanessa. Thank you for taking the time to share your feedback. We take all concerns seriously and are committed to providing compassionate, respectful care for every resident. Your comments have been documented and shared with our management team as an opportunity for improvement. We would appreciate the chance to discuss your concerns further—please contact us at (909) 882-1215 at your convenience.
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Liliana Navarrete on Google
51 days ago

I heard they got roaches in there from a person that was doing clinicals

Business response 51 days ago

It is unfortunate that your review is based on hear say. We have a dedicated staff to keep our facility clean and have a pest control service. We appreciate your taking the time to leave a review. However, in the future if you have a concern, please reach out to us directly at 909-882-1215.
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Veronica Moreno on Google
3 months ago

They don’t take care of there clients Noc shift sucks please don’t put your family here at all

Business response 3 months ago

Your feedback is invaluable to us. We’re here to address your concerns. Please reach out to our Administrator or Director of Nursing at (909) 882-1215 to discuss your concerns.
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3 months ago

This place smells disgusting.. not really sure how this place is still up and running. & the people who live here deserve way better.

Business response 3 months ago

Thank you for taking the time to leave a review. We strive to keep our facility clean and free of odors. Our staff care for our residents and do their best to keep a clean environment for everyone. Please feel free to contact our Administrator or Director of Nursing at (909) 882-1215 to discuss any specific concerns you many have.
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mesoblessed on Google
3 months ago

If the receptionist named Cookie isn’t there the phone doesn’t get answered. When and if they do answer they’re clueless, ignorantand extremly unprofessional. They’d better not ever lose her, because the place would fall apart without her. Honestly!!

Business response 3 months ago

Thank you for your review. We value your opinion.
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Pat Johnson on Google
6 months ago

Business response 6 months ago

Thanks for taking the time to complete a review. If you’d like to discuss your patient experience further, please reach out to us directly at (909) 882-1215. We hope to hear from you soon.
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Paul Cross on Google
7 months ago

Waterman canouon post acute by far the best facility I have been in the staff is great the cnas are wonderful 💯

Business response 7 months ago

Our organization aims to deliver the highest quality patient care. We love to hear about these positive experiences. Thanks for sharing this feedback with us!
Profile photo of Erin
8 months ago

I am a person who stayed there for a few months, I was blind and got zero help. I can see now thanks for my new home and care.

Business response 8 months ago

We’re sorry that our service fell below your expectations. We would like to know more about your concerns. Please reach out to our Director of Nursing or Administrator at (909) 882-1215
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Lisa Herrera on Google
9 months ago

I am very disgusted with this place as I walked in the facility i got the bad smell of urine and some other kind of smell I feel so bad for all the patients it seems so much like a hang for the staff they are just standing around talking laughing like they just getting that free money and the rooms are very dirty the beds are to close to the door I couldn’t even open my husband’s door I had to put his bed side ways so the door could open ( fire hazard ) the floors are real dirty their was a dead roach on the side of my husband’s bed the walls are also dirty then to top it off I never knew that they allow females with men.I went to see my husband their was a lady in her bed and her boyfriend introduced them selfs to me. The other gentleman said she’s in that room all day n most of the night and her boyfriend is also a patient there.come on now and also the staff is very rude.Then don’t let me forget the food they serve the food whenever they want and when it gets to my husband it’s cold as hell.

Business response 9 months ago

Thank you for taking the time to leave your feedback. We want to acknowledge your concerns and let you know that Waterman Canyon Post Acute] is now under new management. Waterman Canyon Post Acute is committed to making meaningful improvements and ensuring that residents and their families receive the quality care and service they deserve. We recognize that past experiences may have fallen short, and we sincerely hope you’ll notice positive changes as we move forward. If you’re open to sharing more about your experience or have ongoing concerns, please reach out to us directly at [(909) 882-1215. Your voice matters as we work to build a better environment for everyone.
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brandon on Google
10 months ago

from december 5th 2016 until 2024, i, brandon kimble, was a patient there……….there was bad AAAND good……….downs AAAND “ups”……….i wouldnt change THEM EIGHT YEARS for all the money in the usa……………from nicolette aricelli & cherri REGINA JONES………. & “MAMA KOFE”(r.i.p.) to “LIL SIS” mafi & rose to christina, becky(wit da good”URR”), “MAMA” HELENA to “LIL SIS” nicoletta in activities who INSPIRED ME TO KEEP GOING(EVERYDAY I OPENED MY EYES THERE, even when i DIDNT WANT TO get out of my bed……….i miss my roommates WES & “BIG BUBBA” BRONSON………. #FAMILY #FOREVER……….

Business response 9 months ago

Hi Brandon, we really appreciate your feedback! We miss you too. Hope you are happy at the new location!
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Luis Duarte on Google
11 months ago

Wanted to thank Waterman Canyon Post Acute for the amazing trip we had at the Casino and the staff that assited. Thank you Araceli, Thalia , Chasity, Cheri, Fina, Maria, Reyna, Jose, Isabel, and Celia.

Business response 11 months ago

Thank you for the positive review! We’re so glad everyone had such a great time on this outing!
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David Garcia on Google
11 months ago

Business response 11 months ago

Hello, a huge thanks for taking the time to rate your patient experience with us. The team and I love to see such great feedback! All the best to you!
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Reagan Jackson on Google
11 months ago

The casino outting was fun! The staff was there to support us in our experience. We went gambling, ate lunch or just sat back and enjoyed the scenery. Can’t wait for the next outing

Business response 11 months ago

Thank you for your kind feedback! Our organization aims to deliver the highest quality patient care. We love to hear about these positive experiences. Thanks for sharing this feedback with us!
Profile photo of Connie Nelson
Connie Nelson on Google
12 months ago

I whould not send my dog there it’s got a lot of things going on that should be addressed

Business response 1 year ago

Thank you for taking the time to leave your review of our facility. We apologize that our services were not to your satisfaction. We have documented your feedback and have notified the management team. We invite you to contact our administrator at (909) 882-1215 if you have any additional concerns or details to share.
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Jane Vermilya on Google
1 year ago

In the past year I’ve been a patient here, I’ve been treated with the upmost care possible. The staff was nothing but great to me and I give thanks to Araceli Rodriguez the DSD for hiring such amazing CNAs. Without her leadership towards her staff I wouldn’t be able to move forward onto a new life experience. Thank you Morning CNAs for helping me in my time of TLC, Jeanette, Jazmine, Rebecca and Brandis. Also I will miss my Nurses Esther, Kay, and Rose for taking great care of me. I Love you girls and guy so much and I will miss you guys dearly. I will truly miss this place for all the staff and friends I made throughout my stay. It’s such a bittersweet goodbye.

Business response 1 year ago

We appreciate your recognition of our diligent team. Your positive feedback is greatly valued. Please consider Waterman Canyon should you require a recovery center in the future. We wish you ongoing good health.
Profile photo of Silviano Flores
Silviano Flores on Google
1 year ago

I wanted to thank all the staff here at waterman. Especially Destiny Brian Crystal LVNs Rosie Brandy Alejandrina CNAs, and also the DSD Dept. Kitchen for the great food. Overall everything was great. I’ll miss you all.

Business response 1 year ago

Thank you for trusting our team to help you recover! We will acknowledge those staff members who provided you with exceptional care.
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Ian Hunter on Google
1 year ago

Business response 1 year ago

Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience didn’t meet your expectations. I’ve shared your review with the management team so we can focus on this opportunity for improvement. Please contact our administrator at (909) 882-1215 if there are any concerns you’d like to discuss.
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marlene arellano on Google
1 year ago

I would like to thank my day one treatment nurse Crystal for helping me not only with wounds but a better understanding of things that I was not knowing about health wise

Business response 1 year ago

Thank you for your kind feedback! We love to hear about members of our staff who are making a positive impact!
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Marlene Arellano on Google
1 year ago

I’d like to thank Maria,Thailia, Amanda, Nedy and staff for always taking care of us the food was delicious, LOVE And RESPECT Marlene Arellano I also want to thank the DSD, CNA’s staff for helping me out when I was not feeling good and helping out to a better understanding of things

Business response 1 year ago

Our organization aims to deliver the highest quality patient care. We love to hear about these positive experiences. Thanks for sharing this feedback with us!
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David Henry on Google
1 year ago

Ready cna does a outstanding he takes his time does it the way it should be done.

Business response 1 year ago

Our organization aims to deliver the highest quality patient care. We love to hear about these positive experiences. Thanks for sharing this feedback with us!
Profile photo of David Garcia
David Garcia on Google
1 year ago

Wanted to say they have the BEST workers working here Jeanette,Jazmine & Rebeca are the best am cnas Thanks for Ms Kaysheona and Rose The best LVNs!!! Best activity shout out to Thalia and Jenavie. Best treatment Nurse is Crystal Thank you to DSD Araceli for everything she did You will all be missed You will love it here

Business response 1 year ago

Thank you so much for taking the time to leave us a review. We’re glad to have been a part of your recovery.
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Daisy Velasco on Google
1 year ago

Worst place to take your love one, I had previously put a review and it was deleted! This place has been reported to the department of health services. The whole place is dirty and falling apart. Beds are with old soiled and make the rooms smell terrible. The staff sells chips, sodas, and candy to diabetic patients and then want to administer insulin! Complained multiple times and got rude responses. Raven a CNA who is obviously not in a happy place working there should be terminated. Responses from workers like, ” Oh that’s not part of my job, I am busy right now, I don’t know, etc.” Very unprofessional,my father had high blood pressure readings, his medication was not given correctly. We had to call and as for the director of Nursing and even with that we got handed down to Hazel the social worker. It is sad how these types of facilities are run down by money making machines. We are all going the same way, getting older, why not be compassionated for those that need help!!! What did it cost to treat a patient like you would like your own family to be treated. Please do yourself a favor do not take your love one here. Rest assure there is a lawsuit file for malpractice of this facility!

Business response 1 year ago

We appreciate your honest feedback, as we are always looking for ways to improve. Thanks for bringing this matter to our attention, I have shared this with our management team. We would like to get more details about this; please reach out to our administrator at your earliest convenience at (909) 882-1215.
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Jesse Mesa on Google
1 year ago

I’ll say this been the worst place to have any family the urinal Jars always full floors dirty that place has people that don’t want to work there people that are really bad maners and there never on time when it comes to discharge this place deserve no stars and ill say it they should close that outdated hospital

Business response 1 year ago

Thank you for leaving feedback. Our administrator has been made aware of this review. Please reach out to us at (909) 882-1215 so we may identify ways to improve your experience. Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience didn’t meet your expectations. I’ve shared your review with the management team so we can focus on this opportunity for improvement. Please contact our administrator at (909) 882-1215 if there are any additional concerns you’d like to discuss.

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Birdeye provides customer experience and online reputation management related products and services. The reviews on this page were provided by patients and/or family members who submitted a review or survey regarding their stay at our facility. These reviews are submitted via Google, Facebook, Yelp, Caring.com, NursingHomes.com, Bing, etc. All names and other PHI (personal health information) has been removed per HIPAA privacy guidelines. Reviews are screened for PHI, helpfulness, and other guidelines prior to publishing on this website. All content available on this website is protected by copyright and other intellectual property laws.