Frequently Asked Questions

Frequently Asked Questions

I'm interested! What are the next steps?

Please contact Admissions at (909) 660-1772. We’d love to get to know you better, answer any questions you might have, and have the opportunity to introduce our facility and the services we can provide.

What insurances do you accept?

We are proud to accept Medicare and are contracted with over 20 different insurance plans and HMOs. No matter what type of insurance you have, we will assist in the authorization process.

Do you offer short-term rehabilitation?

Yes. At Waterman Canyon, your successful recovery and quick return home is our top priority. We provide a unique personalized experience whether you’re suffering from an illness or recovering from a major medical event. Physical, occupational, and speech therapy is conducted under the guidance of our multidisciplinary team of experts.

What is your visitor policy?

At Waterman Canyon Post Acute, we believe that family and friends play a critical role in our residents’ emotional and physical well-being. Please call us for the most current, detailed information regarding available visitation options.

When will the doctor see me?

Doctors typically visit within 24 hours of admission. Your nurse will communicate any medical concerns with your doctor before and after they see you.

How often will I have therapy?

Most patients, depending on their condition and when they are admitted, will start rehab within 24 hours of admission and will receive therapy up to five times per week.

How long is a typical stay?

Each case is different and unique. Patient progress is reviewed weekly by our Interdisciplinary Team (IDT) of nurses, therapists, and dietitians. Our main goal is that you reach your highest level of independence.

Are activities available?

We offer daily activities for a wide variety of interests. For your convenience, there is an activity calendar posted in your room. Please contact the Activities Director for additional information.

What is your dining program like?

At Waterman Canyon, we’re proud to offer a full-service dining program with diets designed by our full-time, in-house Registered Dietician.

Do I need to bring in my medications?

No, you do not need to provide medications unless specifically told to do so. Upon admission, we will order your medications using our off-site pharmacy then securely store them on-site to ensure safety.

What type of clothing items should I bring?

We encourage you to bring a pair of comfortable shoes and some comfortable clothing including pajamas and undergarments. Hospital gowns will also be provided.

Can I bring personal belongings?

Please make sure any personal items are labeled with the resident’s name and are logged on their personal inventory list.

How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?

Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.

Get in touch


Front Desk Phone

(909) 882-1215

Office Hours

Monday – Friday: 8 am – 4 pm

24/7 Admission Support
Tel: (909) 660-1772
Fax: (888) 503-6767

Street Address
1850 North Waterman Ave
San Bernardino, CA 92404
Directions & Map